Refund & Return Policy

1. Our Quality Assurance

At Padmanabha Fabrics, every meter of fabric and woven saree undergoes strict inspection at our Ambattur warehouse before packaging. We take pride in delivering premier handloom and mill textiles that meet authentic standards of yarn, weave, and luster.

2. Return Eligibility Window (7 Days)

Customers may request an exchange or return within 7 days of delivery under the following conditions:

• The item received has a noticeable weaving defect, manufacturing tear, or incorrect fabric dispatch.
• Sarees, unstitched drapes, and apparel must be unworn, unwashed, unaltered, and accompanied by original folds and tags.
• An unboxing photo or video showing the parcel upon receipt assists in rapid verification.

3. Custom Cut Yardage Notice

In accordance with textile industry practices, running fabric yardage custom-cut to specific customer measurements (e.g., 2.5m, 4m) cannot be returned unless delivered with a genuine physical defect or transit damage, as custom cuts cannot be reattached to the original roll.

4. Return Process & Pickup

To initiate a return:

1. Message our dispatch team on WhatsApp (+91 99401 45700) or email padmanabhafabrics@gmail.com with your Order Number and photos of the issue.
2. Upon approval, we arrange a reverse pickup via our logistics partner or provide the return shipping address in Ambattur, Chennai.
3. Once inspected at our facility, an exchange piece is dispatched immediately or a refund is initiated.

5. Refund Timeline & Mode

Approved refunds are processed within 24 to 48 business hours of inspection. Online payments (UPI, Card, Net Banking) are refunded directly to the original payment source (takes 3 to 5 banking days). Cash on Delivery orders are refunded via direct UPI transfer or NEFT bank transfer as requested by the buyer.